Terms and Conditions

1. Payment

1.1 Deposit

To secure your event date, we take a deposit of 30% of the total booking price at the time of booking. For some bespoke events, such as larger bookings, we may require a different deposit amount. Where this applies, the deposit amount is set out on your bespoke proposal before you book, and that amount is your deposit for that booking. Your date is confirmed once the deposit payment has succeeded.

1.2 Remaining balance

The remaining balance is due after your event. When we mark your booking as completed, we charge the remaining balance to the payment card you used for your deposit, which is securely stored by our payment provider (Stripe) for this purpose. We do not store your full card details ourselves.

1.3 Extra charges

Any additional charges (for example, additional guests confirmed after booking, or other agreed extras) will always be disclosed to you and explicitly agreed with you before we charge them to your stored card. We keep a record of your agreement to any extra charge.

1.4 Travel

Some locations include a travel contribution to cover the cost of travelling to and from your event. Where this applies, it is shown to you before you pay your deposit. Prices are in pounds sterling and include any applicable taxes.

2. Cancellation by You

We understand that plans can change. Because our work involves preparation and arrangements made specifically for your event, the following cancellation policy applies.

2.1 Cancelling 14 days or more before your event

You will receive a full refund of your deposit. As your remaining balance is not charged until after the event, there is nothing further to refund.

2.2 Cancelling within 14 days of your event

Your deposit is non-refundable, because by this point we have begun making arrangements specifically for your event, such as securing staff, purchasing ingredients, and arranging travel (see Section 6, Non-Refundable Costs). Your remaining balance will not be charged.

2.3 Exceptional circumstances

If you need to cancel within 14 days due to exceptional circumstances (for example, serious illness, family bereavement, or a natural disaster), please contact us within 48 hours of cancelling and explain the circumstances. We will review each request individually and may offer a partial refund of your deposit after deducting any costs we have already incurred. We will not ask you to provide medical certificates, death certificates, or other sensitive documentation. Where the deposit was paid with a gift card, any partial refund is restored to the same gift card (see Section 13.5).

2.4 How refunds are made

Any refund due is issued to your original payment method within 14 days of our refund decision.

2.5 Customer no-show

A customer no-show means that we attend the agreed venue at the agreed time, ready to perform, but are unable to proceed because the lead guest is absent or access to the venue is unavailable, after we have made reasonable attempts to contact you.

In this situation, the full booking price will normally remain payable, because our preparation, staffing, ingredients, and travel have been arranged in advance based on your confirmed booking. Your deposit is credited towards this amount, and we may charge the remaining balance to your stored card. We will deduct any material costs we actually avoid or recover, and we will never charge you more than the agreed booking price.

3. Cancellation by Us

If we ever have to cancel your confirmed booking (for example, due to circumstances beyond our reasonable control), you will receive a full refund of everything you have paid. Amounts paid by gift card are restored to the gift card and its validity is extended, or refunded, as set out in Section 13.5. Where we are able to, we will offer you an alternative date first.

4. Additional Guests Policy

It’s important that the number of guests at your event is confirmed well in advance to ensure proper planning and food preparation.

4.1 Guest confirmation

Clients must confirm the exact number of guests at least 14 days prior to the event. We will be in touch around 14 days before the event to confirm the guest count and any other relevant details (e.g., special requests, or dietary requirements we still need to clarify). Please reply by the date we give you.

Guests tell us about their own allergies and dietary requirements using the guest dietary form described in Section 8; a parent or guardian completes it for a child. If nobody has any requirements, you can confirm this when you book or on your guests page (Section 8.3). When booking, you can give us an initial planning summary without guests’ names or medical details (for example, “2 vegetarian meals and 1 gluten-free meal”). Please don’t send us another adult’s health information on their behalf: ask them to complete the form instead.

4.2 Extra guests

If additional guests arrive who were not confirmed in the original booking, an extra charge will apply to cover the additional cost of ingredients, staff, and food preparation. Charges for extra guests depend on the menu and the number of additional people, and will be communicated and agreed at the time of the event.

We cannot guarantee that extra food will be available for unconfirmed guests, as the menu and ingredients are prepared based on the confirmed guest count. If extra food is required, it may not be possible to provide a complete or equivalent menu.

4.3 Individual guest non-attendance

If some of your confirmed guests do not attend, the agreed booking price remains unchanged, as preparation is based on the confirmed guest count. This is different from a customer no-show (Section 2.5), which is where we are unable to deliver the event at all.

5. Rescheduling and Booking Transfers

5.1 Transfer requests

A booking can be transferred to a different date subject to availability. Transfer requests must be made at least 14 days before the original event date. If a transfer request is made less than 14 days prior to the event, a transfer may not be possible. If we can accommodate it, we will explain any reasonable additional costs and obtain your agreement before adding them to your balance.

5.2 Transfer process

To request a booking transfer, please email info@strati.uk with your booking details and preferred new date. Transfer requests will be considered based on the availability of dates and staff. If no suitable dates are available, the booking may be cancelled under the Cancellation by You policy.

6. Non-Refundable Costs

This section applies only when we consider a partial deposit refund following a cancellation within 14 days under Section 2.3. It does not reduce the full deposit refund promised for cancellations made 14 days or more before the event under Section 2.1.

6.1 Non-refundable costs

The following costs may be deducted from an exceptional-circumstances refund once incurred:

Ingredient purchases: ingredients are purchased in advance to ensure freshness and quality, and cannot be refunded once purchased.

Staffing costs: staffing is arranged in advance, and once booked these costs are non-refundable.

Travel and accommodation: any travel or accommodation expenses for the event, especially for remote locations, are non-refundable.

Preparation and event setup: costs for special ingredients or event-specific preparations (e.g., equipment hire) are non-refundable.

6.2 Disclosure of non-refundable costs

If you request a refund under exceptional circumstances, we will provide an itemised breakdown of the non-refundable costs already incurred.

7. Our Service and Your Statutory Rights

We will provide our services with reasonable care and skill, and the food we provide will be of satisfactory quality, as required by the Consumer Rights Act 2015. Nothing in these Terms and Conditions removes or reduces the statutory rights you have as a consumer.

8. Allergies and Dietary Requirements

8.1 Dietary requirements

Please tell us about any food allergies, intolerances, coeliac disease or other dietary requirements that we need to accommodate.

8.2 Providing information

Please provide accurate information about the foods or ingredients that need to be avoided and respond to any clarification requests before the event. You can share an initial summary when booking.

8.3 Confirming your guests’ requirements

If you have checked with everyone attending (or, for a child, their parent or guardian) and nobody has any known allergies or dietary requirements, you can confirm this when you book, or later on the private guests page we send you after booking. Otherwise, please share the guest dietary form so guests can tell us their requirements directly, and help us follow up with anyone who has not responded. For a child, a parent or guardian should complete the form. If anything changes after you have confirmed, including the number of guests, please tell us as soon as possible.

8.4 Booking confirmation

Your booking is confirmed when your deposit payment succeeds (see Section 1.1). This confirms your event booking; it does not mean that every dietary requirement has already been assessed or accepted. We review the information provided and will contact you where clarification or changes are needed.

8.5 If we cannot safely accommodate a requirement

If we identify a requirement that we cannot safely accommodate, we will contact you promptly to discuss the available options. We will not serve a guest food that we have assessed as unsafe for their declared requirements. If we cannot agree a safe and workable arrangement and Strati cancels the booking, you will receive a full refund in accordance with Section 3, including the gift-card arrangements in Section 13.5 where applicable.

8.6 Our kitchens

We cook in domestic and event kitchens that we do not control. We apply careful allergen controls to every requirement we accept, but in these kitchens we cannot promise that a meal or kitchen is completely free from every allergen or trace. Where that means we cannot safely accommodate a requirement, Section 8.5 applies.

8.7 New or changed requirements

If a requirement changes, or a guest tells us about one late, please let us know as soon as possible. We will assess it and discuss with you whether, and how, we can accommodate it safely. We can only plan for requirements we have been told about; this does not reduce our duty to use reasonable care and skill in the requirements we have accepted (see Section 9).

Nothing in this section affects your statutory rights or limits our liability for death or personal injury caused by our negligence (see Section 9).

9. Our Liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms and Conditions or failing to use reasonable care and skill. We are not responsible for loss or damage that is not reasonably foreseeable, for the condition or suitability of your chosen venue, or for the acts of your guests.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.

10. Complaints

If something is not right, please tell us as soon as possible by emailing info@strati.uk so that we can put it right. We aim to acknowledge complaints within 5 working days and to resolve them promptly. If we are unable to resolve your complaint, we will let you know at that time whether we use an alternative dispute resolution provider. This does not affect your statutory rights.

11. Governing Law

These Terms and Conditions are governed by the law of England and Wales, and any disputes may be dealt with by the courts of England and Wales. If you live elsewhere in the United Kingdom, you keep the benefit of any mandatory consumer protections that apply where you live.

12. Your Information and Marketing Emails

We handle your personal information as described in our Privacy Notice. Receiving marketing emails is not a condition of booking. When you book, you can tick a box if you would prefer not to receive our occasional emails about new menus, available dates and events, and you can unsubscribe from any marketing email at any time. Opting out or unsubscribing does not affect your booking or the emails we send you about it.

13. Gift Cards

These terms apply to Strati gift cards purchased through our website, and to both the buyer and anyone who uses the gift card. Gift cards may only be purchased by someone aged 18 or over.

13.1 What a gift card is

A Strati gift card is a digital gift which can be emailed to the recipient or sent to the buyer to download, print or give personally. We do not issue physical gift cards by post. Each gift card has a monetary value and a unique code which can be redeemed towards an eligible Strati private dining booking or bespoke proposal. Our “Three courses for four” and “Five courses for four” gift cards include the specified menu for four guests, even if the advertised menu price increases after purchase. If the dishes change seasonally, recipients will enjoy the current menu at the equivalent course level.

13.2 Validity

Gift cards are valid for 12 months from the date of purchase. The expiry date is shown on the gift card and in the accompanying email. A booking must be made before the gift card expires, but the dining experience itself may take place after that date, subject to availability. We recommend booking well in advance to secure a preferred date. Except where required by law or expressly agreed by us in writing, cancelling a booking does not extend the gift card’s original expiry date.

13.3 Guest numbers and additional charges

Our private dining experiences require a minimum of four guests. Our standard tasting menus are available for four to twelve guests, with larger events considered by arrangement. Fixed-menu gift cards cover the stated number of guests and courses. Additional guests, alternative menus, wine pairings and other optional extras may result in additional charges. Travel within our standard included area is covered by our usual menu prices. Travel beyond this area may incur an additional charge, which we will confirm before the booking is finalised. Any amount not covered by the available gift card balance is payable in accordance with our usual booking payment terms.

13.4 Using your gift card

Gift cards may be redeemed by entering the unique code during our online booking process, using the “Book your dinner” link provided with the gift card, or contacting us at info@strati.uk. The available gift card value will be applied to the booking, covering the deposit first and then the remaining cost. If the gift card covers the entire booking, no additional payment is required. Where a balance remains payable, we may require a payment method for the remaining amount, in accordance with our standard booking terms. Any unused gift card balance remains available for future eligible bookings until the original expiry date. Gift cards cannot be exchanged for cash and no cash change will be given. Anyone in possession of a valid gift card code may redeem it, so the code should be kept secure. We can only replace a gift card where its value has not already been redeemed. We may cancel a gift card, or decline to accept it, if it was bought fraudulently or if its payment is reversed or charged back.

13.5 Gift-card purchase refunds and booking cancellations

Cancelling a gift-card purchase (your 14-day right to cancel). The original buyer may cancel the purchase within 14 days of the date of purchase. To do so, email info@strati.uk with your order reference; you may use the model cancellation form below, but you do not have to. We will refund the value left on the gift card to the original payment method used to buy it, within 14 days of receiving your request. If part of the gift card has already been used, we will refund the unused value. If the gift card is being used for a dinner that has not yet taken place, that booking must be cancelled first under these terms. Once refunded, the gift card can no longer be used. After 14 days from the purchase date, the gift card purchase is no longer refundable, except where required by law. A gift card cannot be exchanged for cash.

Model cancellation form (complete and return this form only if you wish to cancel): To Strati, info@strati.uk, Molly Mackerels, Attleford Lane, Shackleford, GU8 6BL. I hereby give notice that I cancel my contract for the purchase of the following gift card: order reference […]; ordered on [date]; name of buyer […]; address of buyer […]; date […].

Cancelling a dinner booked with a gift card. This is separate from refunding the original gift-card purchase. If a dinner booking is cancelled 14 days or more before the event, the full gift-card amount applied to that booking is returned as credit to the same gift card and code, not to the buyer’s or recipient’s bank card. The restored credit can be used towards another booking, provided the gift card has not passed its original expiry date. Cancelling the booking does not restart or extend that expiry date.

If a dinner booking is cancelled fewer than 14 days before the event, our normal booking cancellation policy applies to the value used from the gift card. Any non-refundable deposit funded by the gift card will be retained; any remaining refundable gift-card value will be restored to the same card/code, subject to its original expiry date. Gift-card-funded amounts are not paid out to the original purchase payment method as a result of you cancelling a dinner booking, except where we cancel (see below) or where the law requires it. Any amount paid separately by a debit or credit card is handled according to our normal cancellation and payment terms.

If a booking is started but not completed, any gift-card value provisionally reserved against it will be released.

If we cancel a dinner booked with a gift card. We will restore the full gift-card value used for that booking to the same gift card and extend its validity by 3 months from its expiry date (or from the date we cancel, if it has already expired), so you can choose a new date. If neither a new date nor the extension suits you, tell us and we will refund the gift-card amount used for that booking to the original buyer’s payment method instead.

13.6 Delivery and changes

At purchase, the buyer may choose to have the gift card emailed directly to the recipient immediately after payment, sent to the recipient on a chosen date at a chosen time (UK time), or emailed to themselves for printing or personal delivery. Where the buyer chooses to receive the card personally, we will not ask for, store or use the recipient’s email address, and we will not email the recipient. A confirmation and copy of the gift card will always be emailed to the buyer. Please check any email address entered carefully. Changes to a recipient or scheduled delivery date or time can be requested before the card is sent by contacting info@strati.uk.

13.7 Black Friday gift card offer (23–30 November 2026)

From 00:00 on 23 November 2026 until 23:59 on 30 November 2026 (UK time), gift cards bought using the “Black Friday gift card offer” on our gift cards page at strati.uk carry a bonus of 20% of the amount paid. The offer applies to amounts from £100 to £1,000 in whole pounds, so the largest bonus is £200. It is not available on gift cards bought any other way, on bespoke proposals or on bookings, and cannot be added to a gift card after it has been bought. An order qualifies if the payment is started on our website within the offer period and completed in the same checkout.

The bonus is promotional value. It is spent first when the gift card is used and must be used by 31 March 2027; any bonus not used by then expires. The amount paid remains valid for 12 months from the date of purchase, as set out in Section 13.2. The bonus has no cash value and cannot be exchanged for cash.

If the buyer cancels the purchase under Section 13.5, we refund the amount paid that has not been used (because the bonus is used first, this is the full amount paid if no more than the bonus has been spent), and the bonus is cancelled. If a dinner booked with the gift card is cancelled, the gift-card value is restored as set out in Section 13.5, but bonus value is not restored after 31 March 2027. All other gift card terms in this Section 13 apply.

14. Agreement to Terms

By confirming your booking with Strati, or by buying or using a Strati gift card, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, including the Payment, Cancellation, Additional Guests, Rescheduling, Non-Refundable Costs, Allergies and Dietary Requirements, Liability, Complaints and Gift Cards sections. If you have any questions or need further clarification, please contact us at info@strati.uk.